These Terms and Conditions apply to all services provided by Address Hub Ltd (“Address Hub UK”). By ticking the box on our sign-up form and signing the engagement letter, you agree to them.
1. Definitions
“Address Hub UK” means Address Hub Ltd; “Client” means the person or company named in the sign-up form and engagement letter; “Services” means the services selected by the Client.
2. Services
Address Hub UK will provide the Services selected by the Client for the duration of this agreement. The business address may only be used for the Client’s lawful business correspondence.
3. Fees and Payment
Fees are as agreed at sign-up and are payable in advance, monthly or annually. Additional charges apply for mail forwarding postage. Fees are non-refundable once the service period has started. Late or failed payment may result in suspension of the Services.
4. Term and Cancellation
This agreement runs on a rolling basis from the date of signing. Either party may end it by giving 30 days’ written notice.
5. Mail Handling
Address Hub UK will receive post addressed to the Client and notify the Client by email. Mail not collected or forwarded within 90 days may be returned to sender or securely destroyed. Address Hub UK may refuse any mail it reasonably believes to be unlawful, hazardous or unsolicited.
6. Acceptable Use
The address must not be used for any unlawful, fraudulent or misleading activity. Address Hub UK may suspend or terminate the Services immediately if the address is misused.
7. Liability
Address Hub UK is not liable for delays, loss or damage to mail outside its reasonable control, or for any indirect or consequential loss. Nothing in these terms limits liability that cannot be excluded by law.
8. Data Protection and Confidentiality
Address Hub UK will process the Client’s personal data in line with UK GDPR and its privacy policy, and will keep the Client’s information confidential except where disclosure is required by law or a regulator.
9. Changes to these Terms
Address Hub UK may update these terms by giving the Client 30 days’ written notice.
10. Governing Law
This agreement is governed by the laws of England and Wales and the courts of England and Wales have exclusive jurisdiction.
Virtual Address Terms
11. One Person, One Company, One Subscription
Each subscription may be used by one (1) person for one (1) company only. A Client must not use the Address Hub UK address for any additional company, and must not share the subscription with, or use it on behalf of, any other person or company. If the Client, or any person connected with the Client, is found to be using the address for more than one company, Address Hub UK will terminate the Services immediately and for all companies using the address. Termination under this clause is enforced without notice, and no refund will be given.
12. Permitted Use
The address may be used as a registered office address and/or business correspondence address only. It is not a physical office. No meetings, client visits, deliveries of goods or stock, or storage of items are permitted at the address.
13. Prohibited Businesses
The address must not be used for any unlawful, fraudulent or deceptive activity, money laundering, adult content, gambling, or any business Address Hub UK reasonably considers high risk or likely to damage its reputation. Regulated activities may only be carried out if the Client holds the required authorisation.
14. Accurate Information
The Client must provide accurate and up to date company and contact details and must notify Address Hub UK within 7 days of any change, including a change of company name, directors or contact details.
15. Companies House and Statutory Filings
The Client is responsible for all filings with Companies House, HMRC and other authorities and for ensuring the registered office address is correctly filed. Address Hub UK is not responsible for missed deadlines, penalties or filings.
16. Official and Legal Mail
Address Hub UK will notify the Client of mail from Companies House, HMRC, courts and other official bodies. The Client is responsible for acting on it promptly. Address Hub UK may be required to disclose the Client’s details to authorities where requested by law.
17. Mail Limits and Exclusions
Address Hub UK may refuse or return parcels, oversized items, cash, valuables, cheques in bulk, hazardous or perishable items, and mail addressed to businesses not registered with Address Hub UK. Reasonable handling charges may apply for excessive mail volumes.
18. Termination for Breach
Address Hub UK may suspend or terminate the Services immediately, without refund, if the Client breaches these terms, fails to pay, or if the address is misused. On termination the Client must remove the address from Companies House and all other public records and websites within 14 days.
19. Notices
Notices will be sent by email to the address given in the sign-up form and engagement letter, and are treated as received 24 hours after sending.
Questions? Email contact@addresshubuk.co.uk.